- Hiring Organization: Delight Services LLP
- Post Name: Call Center Representative
- Industry: Call center
- Qualification: 10th, 12th Pass
- Salary: INR 12000/- to INR 15000/- Per Month
- Job Experience: Fresher
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Mumbai
10th & 12th Pass Call Center Job In Mumbai: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Delight Services Llp is a Limited Liability Partnership firm incorporated on 02 June 2016. It is registered at Registrar of Companies, Mumbai. Its total obligation of contribution is Rs. 10,000.
Designated Partners of Delight Services Llp are Salim Khan and Umme Somaiah Salim Khan.
Delight Services Llp’s last financial year end date for which Statement of Accounts and Solvency were filed is N/A and as per records from Ministry of Corporate Affairs (MCA), date of last financial year end date for which Annual Return were filed is N/A.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
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