- Hiring Organization: ICICI Bank Ltd
- Post Name: Phone Banking Officer
- Industry: Banks & Building Society
- Qualification: Graduation Not Required
- Salary: INR 25000/- to INR 30000/- Per Month
- Job Experience: Total Work: 1 year (Preferred)
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Indore
ICICI Bank, is a leading private sector bank in India. The Bank’s consolidated total assets stood at Rs. 14.76 trillion at September 30, 2020. ICICI Bank currently has a network of 5,288 branches and 13,834 ATMs across India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its group companies.
ICICI Bank is deeply engaged in human and economic development at the national level. The Bank works closely with ICICI Foundation across diverse sectors and programs.
The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial and investment needs. Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service.
Responsible for servicing customers over phone on various products and services offered by ICICI Bank. Maintaining good service levels and cross sell bank products via call. Handling 80-100 calls on a daily basis. Adhering to timelines and maintaining discipline on the floor.
- Handling and resolving customer complaints/ queries over phone.
- Providing customers with relevant product and service information.
- Cross selling various banking products to customers over phone.
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