GODREJ JOB VACANCY FOR FRESHERS SENIOR EXECUTIVE IN BANGALORE URBAN

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Job Description:

The incumbent will be responsible for end to end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)

Job Responsibilities:

  • Site based customer engagement
  • Maintain a high Net Promoter Score from customers
  • Identifies processes/procedures in own work area that need improvement
  • Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries
  • Undertakes process improvement activities in own work area
  • Defines and sets work objectives for team members
  • Balances work allocation in team
  • Coordinate with other functions to resolve customer issues
  • Mitigate escalated customer issues
  • Recommends process improvement ideas to streamline efficiency/costs/productivity
  • Ensure adherence to internally defined SOPs and timelines
  • Monitor the daily grievances and escalations received from customers
  • Responsible for meeting the collection targets
  • Support team on difficult or new issues requiring expertise
  • Coordinate with various internal key functional teams to ensure that the collections are streamlined and can be brought in within the timelines

Job Details:

Seniority Level: Entry level
Employment Type: Full-time
Job Functions: Customer Service

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