Airport Ground Staff/Ticket Officer


Job Details:

Job Description:

Airport Ground Staff/Ticket Officer: We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.

To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

About Company:

AirFly Aviation Academy is one of the largest aviation schools located in the Ranchi, Jharkhand specializing in professional aviation training including cabin crew, Airport ground operations, Airlines operation control, Reservation system, IATA certified courses, BBA in Aviation, MBA in Aviation also providing PGDM in Data science and machine learning which is completely operated by our international Flight Instructors team and complete knowledge and highly experienced in aviation industry, you can confidently make the first step towards your career in aviation industry in Domestic and International as well. AAA is backed by a AirFly Aviation pvt. Ltd. that has a firm financial foundation and established businesses in all over world, we can support your future in aviation with confidence.

We consider our students as family. Studying at AirFly Aviation Academy can often mean that students live away from their family for long periods of time. We offer our full support to our students from obtaining a Visa and Special Study Permit (SSP) to airport pick up, travel facilities, making the necessary arrangements with the Civil Aviation Authority of the India right through to graduation. AAA Students can simply focus on their training and personal goals knowing that we are there to assist and support them at all times.


  • Greeting and welcoming passengers, and responding to questions.
  • Checking in baggage.
  • Making reservations.
  • Selling airline tickets.
  • Stocking aircraft with refreshments.
  • Cleaning aircraft after flights.
  • Assisting disabled passengers and those with small children.
  • Providing information to passengers.


  • Experience in customer care.
  • Excellent interpersonal skills.
  • Well-groomed.
  • Willing to work shifts.
  • Computer literate.


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