- Hiring Organization: Amazon
- Post Name: Voice Support Executive
- Industry: E-Commerce
- Qualification: 12th pass And Above
- Salary: INR 12000/- to INR 17000/- Per Month
- Job Experience: 0 to 2 Years
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Pune
Amazon, is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.
Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
The CSEs are responsible for the Frontline communication between the client and Hubilo. Maintaining clear and if required, documented communication with the Sales team. Ensure FCR (first call resolution) Understanding the actual need of your Clients and suggesting usage of the product accordingly.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
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