Amazon Openings for Fresher-Seller Support Associate, Lucknow

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DESCRIPTION

· The Seller Support Associate demonstrates end to end ownership of every seller                 interaction coupled with proactive problem solving and provides exceptional support to       sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the          appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a            positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently        while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with          difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact            resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and            identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or          Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS

· Education: Bachelor Degree in any discipline with 0-10 years of experience.
· Excellent written and verbal communication in English. Along with English, some roles        also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
· Shifts: The job involves working in a 24/7 environment including night shifts and the          shifts are decided based on the business requirement.
· Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2             consecutive days off.
· During the first four months (Training & Transition) no unplanned leaves are allowed.
· Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS,            Microsoft Outlook and MS Office.
· Home environment free from background noise where you can connect to the internet        and work on your deliverables.
· Should have a good internet connection with a minimum speed of 20 MBPS or better and    should have at least 100 GB data from a reliable provider.
· Should have access to mobile phone at all times from a reliable provider.
· Should have power back up in case of power shut down.
· Candidates who are based in the below locations should only apply:
o Dehli N.C.R

PREFERRED QUALIFICATIONS

· Education: Any Graduation (other than BE, BTech and MBA Freshers)
· Language: English
· Experience within a customer service environment preferred. Desire to expand skills into    new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-            commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of              variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla            Firefox.

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