Job Details:
- Hiring Organization: HDFC BANK
- Post Name: Customer Care Executive
- Industry: Banking
- Qualification: Graduate
- Salary: INR 1,00,000/- to INR 2,00,000/- Per Year
- Job Experience: o to 1 Year
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Nagpur
About Company:
HDFC Bank Limited is an Indian banking and financial services company headquartered in the city of Mumbai, India.
It is India’s largest private sector bank by assets and world’s 10th largest bank by market capitalization as of April 2021. It is the third largest company by market capitalization of $122.50 billion on the Indian stock exchanges. It is also the fifteenth largest employer in India with nearly 120,000 employees.
Job Description:
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Skills:
- A bachelor’s degree in administration or related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
FAQ:
What are the 7 qualities of good customer service?
- Delivering Respect to Your Customer.
- Have Your Agents Practice Active Listening Skills.
- Empathy: The Key to Customer Success.
- Ability to Communicate Clearly With the Customer.
- A Positive Attitude.
- Be Patient.
- Customer Service Agents Determined to Serve.
How do I start a career in customer service?
- You can grow your career in customer service in a few ways.
- Become a people manager and lead a team of customer-facing professionals.
- Specialize in a specific product or service and become a more technical customer service professional.
- Specialize in writing help content for your company’s knowledge base.
- Remain calm.
- Practice active listening.
- Repeat back what your customers say.
- Thank them for bringing the issue to your attention.
- Explain the steps you’ll take to solve the problem.
- Set a time to follow up with them, if needed.
- Be sincere.
- Highlight the case’s priority.
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