Call Center Jobs In Durban Gumtree

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Job Details:

  • Hiring Organization: Ignition Group
  • Post Name: Call Center Agents
  • Industry: Private
  • Qualification: IT Graduates
  • Salary: ZAR 6000 to ZAR 7000 Per Month
  • Job Experience: 1 years
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: Durban

About Company:

Ignition Group We partner with some of the most forward-thinking organizations today to enhance their customer acquisition and retention strategies with our innovative approach and pivotal data-driven insights.

Our forward-thinking approach, using our superpowers, helps us connect with consumers in more personalized and efficient ways, growing our partners’ customer base, and helping them adapt and stay relevant as the world changes. We’re pioneering the way in which we help brands find more customers.

Digital transformation underpins everything we do, and we find better ways of doing business embracing an online world, making it part of everything we do. We formulate strategies to better relate to people out in the real world, personalize and making interactions and engagement more meaningful.

Job Description:

A Call Center Representative takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services their company offers. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

Similar job titles include Contact Representative. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibility For Call Center Jobs In Durban Gumtree:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Required Skills For Call Center Jobs In Durban Gumtree:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

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