Call Center Jobs In Pune For Freshers

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Job Details:

  • Hiring Organization: Q CONNEQT
  • Post Name: Customer Service Representative
  • Industry: Consultant
  • Qualification: Higher Secondary(12th Pass) (Preferred)
  • Salary: INR 25000/- Per Month
  • Job Experience: 1 year (Preferred)
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: Pune

About Company:

Q CONNEQT Established in 2004, Conneqt headquartered in Bangalore is India’s leading Digital IT & BPM services provider, and a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS). At Conneqt we strive to help our customers in growing revenues, enabling efficiencies, and enhancing customer experience across industries. With 22 delivery centers across India, we are among India’s Top 100 Best Workplaces in 2021. Top industry analyst Nelson Hall have ranked Conneqt amongst the top Customer Lifecycle Management & Business Process Management service providers in India.

We leverage our 17 years of experience across 200 customers on business processes including Customer lifecycle management, Collections, Mid-office, Backoffice, and Shared Services along with our Digital competency centers around Digital Engineering, Automation, Platforms, Data & Analytics and Cloud powered by technology partnerships to help customers modernize and re-engineer their technology landscapes, optimize costs, identify value drivers, setup new operating models and drive digital transformation initiatives in an agile manner to deliver tangible business outcomes. Commitment towards continuous excellence and a customer-first approach forms the base of our values.

Job Description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

Responsibility:

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

Required Skills:

  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
  • Empathy.
  • Adaptability.
  • Ability to Use Positive Language.
  • Clear Communication Skills.
  • Self-Control.
  • Taking Responsibility.
  • Patience.

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