Call Center Vacancies In Durban

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Job Details:

  • Hiring Organization: Coolcareers
  • Post Name: Call Agent
  • Industry: Private
  • Qualification: National Senior Certificate
  • Salary: ZAR 15000 to ZAR 20000 Per Years
  • Job Experience: 3 years
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: Durban

 About Company:

COOLCAREERS is a job portal or board for South Africans. Our main focus is to participate in all different fields, Every field counts to us. From student vacancies to professional jobs, we prioritize all of them. We want to make job hunting in South Africa so simple and easier, by doing so we have systems that connect applicants and employers. This was created as one of the tools used in South Africa to fight unemployment. Everything is free, we don’t charge even a cent for uploading your job and uploading your CV.

Job Description:

A Call Center Representative takes inbound and makes outbound calls with customers. Their duties include responding to questions and concerns about products or services their company offers. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

Similar job titles include Contact Representative. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibility For Call Center Vacancies In Durban:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Required Skills For Call Center Vacancies In Durban:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

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