Customer Service Representative – India – Hyderabad

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Job Details:

  • Hiring Organization: Sitel India Private Limited
  • Post Name: Customer Service Representative
  • Industry: BPO company
  • Qualification: High school diploma or equivalent
  • Salary: INR 20000/- to INR 50000/- Per Month
  • Job Experience: Fresher
  • Work Hours: 8 Hours
  • Employment Type: Full-times
  • Location: Hyderabad

About Company:

Sitel India Private Limited, Simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness and customer satisfaction with EXP+, the Enterprise Experience Platform from Sitel Group®.

Investing in your people is key to having a more engaged workforce that delivers higher levels of customer experience.

EXP+ empowers your team to succeed with the skills to make your brand shine through award-winning CX learning services, content and technologies.

Delight your customers with seamless customer experience and empower your associates with the best-in-class contact center technology and software.

EXP+ Enable elevates the customer and associate experience through connective technologies designed and implemented for you.

Job Description:

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibility:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required Skills:

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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