Domestic Call Center Jobs In Pune

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Job Details:

  • Hiring Organization: Cognizant Technology Solutions India Pvt Ltd
  • Post Name: Customer Support Executive
  • Industry: Information technology Consulting Outsourcing
  • Qualification: 12th Pass
  • Salary: INR 10000/- to INR 15000/- Per Month
  • Job Experience: 0 to 1 Year
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: Pune

About Company:

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded as an in-house technology unit of Dun & Bradstreet in 1994.

After a series of corporate re-organizations there was an initial public offering in 1998.[6]

Cognizant had a period of fast growth during the 2000s and became a Fortune 500 company in 2011; as of 2021, it is ranked 185.

Job Description:

Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.

Responsibility:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.

Required Skills:

  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
  • Empathy.
  • Adaptability.
  • Ability to Use Positive Language.
  • Clear Communication Skills.
  • Self-Control.

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