Domestic Call Center Jobs In Pune

Job Details:

• Hiring Organization: Cognizant Technology Solutions India Pvt Ltd
• Post Name: Customer Support Executive
• Industry: Information technology Consulting Outsourcing
• Qualification: 12th Pass
• Salary: INR 10000/- to INR 15000/- Per Month
• Job Experience: 0 to 1 Year
• Work Hours: 8 Hours
• Employment Type: Full-time
• Location: Pune

About Company:

Cognizant is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded as an in-house technology unit of Dun & Bradstreet in 1994.

After a series of corporate re-organizations there was an initial public offering in 1998.^[6]

Cognizant had a period of fast growth during the 2000s and became a Fortune 500 company in 2011; as of 2021, it is ranked 185.

Job Description:

Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.

Responsibility:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.

Required Skills:

• Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
• Empathy.
• Adaptability.
• Ability to Use Positive Language.
• Clear Communication Skills.
• Self-Control.

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