HDFC Bank recruitment in Thane-RBB-Current Account Relationship Manager

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RBB-Current Account Relationship Manager

Location-Thane, Maharashtra, India

Experience- 1 – 2 Years

Job Description

  • A.
  • Customer Engagement: Customer engagement / personal visits at pre-defined frequency B.
  • Customer Service: Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour C.
  • Enhance Relationship Value Enhancement: Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value D.
  • Product Penetration: Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.
  • E.
  • Migration to Digital Platform: Migration of transactions to Digital Banking Channels i.
  • e.
  • Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference F.
  • Central Initiatives: Maintaining portfolio health i.
  • e.
  • Account activation & balance maintenance Ensure action on central triggers / customer service initiatives.

Skills

  • 1. Sales and Influencing Skills
  • 2. Banking Product & Process Knowledge
  • 3. Planning and Organizing Skills
  • 4. Communication
  • 5. Knowledge of Competition & Current trends in financial Industry.

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