- Hiring Organization: Aegis Limited
- Post Name: Customer Support
- Industry: Customer Support Services
- Qualification: Graduate & Undergraduate
- Salary: INR 12000/- to INR 15000/- Per Month
- Job Experience: Fresher
- Work Hours: 8 Hours
- Employment Type: Full-times
- Location: Mumbai
Aegis Limited, This does not happen by coincidence and at Aegis we are passionate about playing a role in making these connections. We believe that by investing in people we are investing in the success of our clients.
With our combined industry knowledge and years of experience working with people across the technology sector, we can help you make the right connection. We work to achieve this through adherence to several key values:
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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