Job for Advisor Voice (RCC) | Customer Service in Reliance Jio, Chandigarh

0
224
  • Function/Business Area :

    Customer Service

  • Location :

    Advisor Mohali 1_Punjabi_3,Chandigarh 1 – Sector 34A,Chandigarh

  • Job Responsibilities :


    1. Manage all customer interactions as rostered within parameters
    2. Demonstrate ownership on calls when contacted by customer
    3. Respond to all customers in appropriate tone and language
    4. Offer a solution-based approach for all customer interactions
    5. Educate the customer at every given possible opportunity
    6. Ensure updation of product, system, process and policy knowledge
    7. Adhere to rostered timing, scheduled shifts and activities
    8. Capture customer details and data relevant to the call or service
    9. Resolve customer queries within agreed timelines
    10.Manage outbound campaigns as per business requirement
    11. Increase, develop and retain customer base through relationship
    building and service
    12. Follow all contact center policies, procedures, code of conduct and
    legislative requirements

  • Education Requirement :


    10 + 2 / Graduation degree in any discipline

  • Experience Requirement :


    6 months – 2 years (Minimum 6 months experience in BPO is mandatory)

  • Skills & Competencies :


    1. Speak local language
    2. Basic computer knowledge
    3. Problem solving skills
    4. Customer focus
    5. Technical orientation
    6. Attention to detail
    7. Service mindset

APPLY NOW

MORE JOBS

GET MORE JOBS CLICK HERE@https://freshjobalert.in

NOTE-We are never ask for any money regarding a job placement nor encourage about the same, be careful and do not pay any amount for any job apply or career placement and only apply for job by company’s official website

LEAVE A REPLY

Please enter your comment!
Please enter your name here