Job in IDFC Bank for IT Infrastructure Specialist,Mumbai

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Job Description:

Job Title – IT Infrastructure Specialist

Place of work – Mumbai

Business Unit – Corporate Function

Function – Information Technology

Job Purpose:

Resource would be the initial point-of-contact for Executive team related needs, and responds and communicates issues promptly regarding any assigned tasks, executing them with top-notch quality. The person should be a great communicator with especially strong interpersonal communication skills in both remote and onsite settings.

This role requires a flexible schedule and high availability, supporting an on-call schedule with the occasional need to work with and support team members in our offices globally.

Roles & Responsibilities:

  • Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
  • The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
  • Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
  • ·Must have extensive VIP & Executives level support experience.
  • ·Responding to customer questions regarding operation and malfunctions.
  • ·Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
  • Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
  • BAU, face to face IT hardware & software support experience.
  • Excellent client facing experience.
  • Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support.
  • Responds to customer questions regarding operation and malfunctions.
  • Works within a team with little supervision.
  • Evaluate and recommend necessary changes in performance tuning, IT infrastructure design and monitoring
  • Responsible to install, configure and maintain applications with IT infrastructure
  • Support in developing strategic plans of IT infrastructure plus operational aspects of application execution within infrastructure
  • Support install applications for system production and test to ensure maximum support through applying best practices
  • Develop IT infrastructure related scripts to automate manual tasks and streamline operational activities
  • Assess feedback to help measure effectiveness of stakeholder management and highlight issues which need to be addressed
  • Provide general framework plus environment to assist application developers and maintain activities
  • Provide guidance and trainings to Project team members in the field regarding IT Infrastructure
  • Capture and share best- practice knowledge amongst the team
  • Create an environment that promotes collaborative learning and collective ownership of responsibilities
  • Ensures that IT infrastructure requests are handled according to agreed procedures
  • Conduct complex technical evaluation, design review and recommend proposed physical and logical designs
  • Liaise with external vendors to resolve IT Infrastructure issues efficiently
  • Stay abreast with global market trends and competitor strategies in key markets

Educational Qualifications: Graduate – Any

Experience: Minimum of 4+ Years

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