- Hiring Organization: Altruist Technologies Pvt. LTD
- Post Name: Customer Care Executive
- Industry: Technology And Services
- Qualification: 12th Pass, Bachelor’s
- Salary: INR 20000/- to INR 25000/- Per Month
- Job Experience: 0 to 1 Years
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Indore
Altruist Technologies Pvt. LTD, is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.
Our over 14,000 professionals specialize in unlocking value by providing excellent service to our client’s customers, while delivering desired business outcomes. By building “same side of the table” relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
A customer care executive is a professional responsible for communicating the how’s and why’s regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- A bachelor’s degree in administration or related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
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