- Hiring Organization: Amazon
- Post Name: Voice Support Executive
- Industry: E-Commerce
- Qualification: 12TH Pass
- Salary: INR 14000/- to INR 18000/- Per Month
- Job Experience: 0 to 2 Years
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Pune
Amazon, is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-eccentric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon.
Handling inbound communication via various means in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required.
The CSEs are responsible for the Front line communication between the client and Hubilo. Maintaining clear and if required, documented communication with the Sales team. Ensure FCR (first call resolution) Understanding the actual need of your Clients and suggesting usage of the product accordingly.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills
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