- Hiring Organization: Excel IT Services Pvt. ltd.
- Post Name: Desktop Support Engineer
- Industry: Company limited by Shares
- Qualification: 12TH Pass
- Salary: INR 20000/- to INR 30000/- Per Month
- Job Experience: 0 to 1 Years
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Pune
Excel IT Services Pvt. ltd, is a leading IT infrastructure outsourcing company. With over 20 years of industry experience and exposure we realize that the only thing the customer expects is good service. And that’s we are completely focused on giving the best of our services to our customers each and every-time.
We at Excel believe in giving need based solutions because every customer has different requirements & different challenges. So in order to offer customized solutions to our clients, we first understand their needs & then recommend the best possible solution & services. We also understand the importance of time & hence we do our best to have minimum possible breakdown time at the workplace with quick turnaround time.
Desktop support engineers are IT support specialists that assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client’s location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Background in IT.
- Strong communication skills.
- Problem-solving skills.
- Ability to multitask.
- Keep calm under pressure.
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