MTN Call Center Jobs In Durban

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Job Details:

  • Hiring Organization: Rewardsco
  • Post Name: Call Center Trainer
  • Industry: Telecommunications service provider
  • Qualification: 12th Pass
  • Salary: ZAR 5000 to ZAR 10000 Per Month
  • Job Experience: 1 year
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: Durban

 About Company:

Rewardsco offers a world of opportunities for career growth and success. The company was founded in and has since evolved into a market-leading provider of outsourced sales, distribution and after-sales support services to local and international clients in the growing sectors of finance, insurance and telecommunications. We are expanding at a rapid pace, which means we have career opportunities available in various divisions of Rewards.

Rewardsco strives to recognize and reward ongoing excellence through amazing team-building adventures and experiences, promotions, Hall of Fame Awards for top-performing employees, as well as Long Service Awards to honor loyal and dedicated service to the various facets of our company.

Job Description:

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ need

Responsibility For MTN Call Center Jobs In Durban :

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize classroom-style seminars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Coordinate mentorship programs for new customer service representatives
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Maintain updated records of training curricula and material

Skills For MTN Call Center Jobs In Durban :

  • Work experience as a Customer Service Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Knowledge of Learning Management Software (LMS)
  • Familiarity with interactive learning activities
  • Excellent communication and presentation skills
  • BSc degree in Education, Human Resources or relevant field
  • Additional certification in training is a plus

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