Part Time Call Center Jobs In Abu Dhabi

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Job Details:

  • Hiring Organization: Nationwide Middle East Properties
  • Post Name: Call Center Manager
  • Industry: Private
  • Qualification: 12th Pass
  • Salary: AED 5000 to AED 20000 Per Month
  • Job Experience: 2 years
  • Work Hours: 4 Hours
  • Employment Type: Part-time
  • Location: Abu Dhabi

Job Description:

Part Time Call Center Jobs In Abu Dhabi: We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

About Company:

Nationwide Middle East Properties Nationwide Middle East Properties is a full-service portfolio management company that focuses on quality and turnkey solutions for local and international real estate, serving a diverse clientele with its branches in Abu Dhabi, Al Ain, Dubai, and Yas Island. Our team is comprised of entrepreneurial and service-oriented professionals focused on keeping clients informed of the latest investment options and strategies, in line with the ever-evolving market dynamics.

Nationwide Middle East Properties’ market position is built on satisfied clients and employee enthusiasm, as well as outstanding collaborations with internationally renowned real estate developers. They have over 10 years of experience in the industry and have unbeatable expertise on all cycles and market trends. With customer service as our core value, instilled to each employee by our founder Ameen Alqudsi, customer satisfaction is our top priority. We believe that in this market saturated with many different companies, it is important to have a company that cares about your needs, covering the entire process meticulously from conceptual designs to handover.

Responsibility:

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Skills :

  • Proven experience as call center manager or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

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