- Hiring Organization: Tech Mahindra
- Post Name: Customer Service Officer
- Industry: IT Service
- Qualification: Higher Secondary(12th Pass) (Required)
- Salary: INR 18000/- to INR 21000/- Per Month
- Job Experience: 1 year (Required)
- Work Hours: 8 Hours
- Employment Type: Full-time
- Location: Pune
Tech Mahindra, As a heritage brand established over 35 years ago, Tech Mahindra has built pioneering systems, processes, and solutions, for enterprise clients across the globe. Sitting at the intersection of change, it’s time to deliver the future of industries.
Our platform solutions deliver actionable insights and creative solutions to enterprises. In a world of multiplying factors and multiple interaction points, our proactive approach enables your business to grow exponentially.
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
A customer service representative should be able to interact with a customer and immediately get the context of their problem. Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away. If the issue the customer is facing is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress.
- Ability to Use Positive Language.
- Clear Communication Skills.
- Taking Responsibility.
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