Tesla Jobs San Antonio

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Job Details:

  • Hiring Organization: Tesla
  • Post Name: Service Manager 
  • Industry: Automotive Company
  • Qualification: Any Graduate  
  • Salary: USD 4000 to USD 4400 Per Month
  • Job Experience: 5 Years
  • Work Hours: 8 Hours
  • Employment Type: Full-time
  • Location: San Antonio

Job Description:

Tesla Jobs San Antonio: As a service manager, you will oversee all services to ensure that business needs are being met. You are responsible for the overall accountability of a company’s business requirements. You will supervise customer service Associate’s as well as being able to provide assistance to customers. A service manager is responsible for profit and employee retention. Being a service manager, you play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.

You work for all kinds of companies in many different industries as a service manager. Building lasting relationships with customers is a large part of your job. You must have excellent communication skills, as well as being a strong leader. A service manager often leads a team of many service Associate’s, so you need to have exceptional interpersonal skills. Some companies require a four-year degree in business, however, experience in the service industry is taken into consideration.

About Company:

Tesla Tesla interns tackle hands-on projects and design challenges, constantly upending conventions and pushing boundaries. Students may also apply for Tesla START, an immersive 12-week capstone program where undergraduates develop technical expertise and prepare for a job at Tesla or beyond. We refuse to do things the way they’ve always been done. Motivated by a collective commitment to a sustainable future, we work to build an inclusive environment in which everyone—regardless of gender, race, religion, age or background—can succeed We’ve replaced corporate hierarchy and bureaucratic conventions with open communication and a collaborative working environment. By promoting a safe, innovative and inclusive culture, anyone with the talent, energy and focus to solve hard problems has a seat at the table.

Responsibility:

  • Maintain a positive attitude while leading a team of 12 or more service Associate’s in an efficient and productive manner
  • Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
  • Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
  • Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
  • Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
  • Understand how to make changes to the company knowledge base to anticipate the needs of your team
  • Develop a standard operating procedure handbook and a marketable service catalog for customers
  • Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

Skills:

  • Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate’s
  • Must be able to lift 50 pounds or less in order to properly serve customers if required
  • Working knowledge of Windows computers, essential programs, and performance metrics applications
  • Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
  • Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters
  • Set re portable metrics to measure and maintain performance and health of the company’s service department
  • Report to CEO the monthly Risk Impact Assessments (AIR) including their effects and the scope of the report
  • Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
  • Demonstrated ability and proven track record of effective marketing campaigns and employee management

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