Yes Bank Recruitment in Hyderabad for Personal Banker

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Personal Banker (SER0006KF)
Branch Banking
Andhra Pradesh – Hyderabad
Job Description
1. Account Opening & Maintenance:
  • Run the processes for account opening, account maintenance & account closure related formalities as per YBL process
  • Handle customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
  • Ensure adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
  • Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
  • Maintain strict vigilance on the quality of forms and documentation provided
  • Ensure timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.
2. Transactions Related:
  • Ensure proper scrutiny of all transactional documents submitted by the customer vis-à-vis branch checklist to ensure all that all necessary documents are submitted by the customer.
  • Address all transaction related enquiries i.e. pre, during & post transaction processing & escalations
  • Ensure strong monitoring of all transactions
3. Service & Quality:
  • Ensure that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
  • Ensure that adequate records & data pertaining to customer queries and complaints is maintained & analysed for achieving greater process efficiency
  • Ensure daily / weekly monitoring & analyses of various data points & reports that have bearing on Customer Service & process adherence.
  • Play a pro-active role in new products, processes or systems roll out impacting the clients
  • Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction.
  • Ensuring collection of CSS forms on periodic basis and sent to NOC.
  • Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed set quality parameters conforming to the standards.
4. Audit & Compliance:
  • Responsible to follow all process, policies as per guidelines & audit rating of the branch
  • Ensure comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
  • Attend to any audit findings and resolve them immediately as applicable
5. Others:
  • Maintain highest levels of discipline (punctuality, attendance, grooming standards etc) in the office
  • Ensure timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.
  • Manage Local Vendors /agency relationships to ensure smooth execution of transaction
  • Responsible for Branch upkeep & maintenance and control over the cost
  • Must be thorough with banking processes, regulations & guidelines across
  • retail products.
  • Comply with bank policies and procedures to ensure safety and security of bank’s and customer’s assets

 

Qualifications

  • Graduate, (Post Graduate preferred)
  • AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage

 

  • Primary Location: Andhra Pradesh – Hyderabad
  • Department: Branch Banking
  • Sub-Department: Relationship and Service Management
  • Job Type: Standard
  • Shift: Day Job
  • Schedule: Full-time
  • Employee Status: Regular
  • Work Location: Secunderabad
  • Salary Approx 70000/-

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